hearing from tradies

TBS149 Wazza gets cranky about customer service
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Remember when large companies had ‘complaints departments’? It’s almost like they were inviting people to have a whinge. Nowadays we have different terminology in some of the big corporates. Terms like customer fulfilment division and customer satisfaction department get closer to the purpose of these teams but in reality, they’re little more than excuse making, bandaid applying diversions for many of the businesses we deal with. 

Sadly, many small to medium businesses don’t seem to have figured this out yet either and in today’s episode, we run through some personal experiences Wazza has had lately that highlight the need for you to be more mindful of how you deal with your customers. Don’t wait til they complain either. You should be proactively looking to delight your customers at every step but, in the event something does go awry, don’t be like the businesses we rant about on this episode of the show!

Tradies In Business

Ft. Nicole And Warrick

Whether you’re a plumber, electrician, builder, motor mechanic, landscaper, tiler, glazier, painter, carpenter, concretor or any of the myriad of trades and contractors that keep the world running, this podcast has been produced with you in mind. Your hosts, Warrick ‘Waz’ Bidwell and Nicole ‘Nic’ Cox, were both born into tradie families and have first hand experience of the gut busting, money stress and pressures that trade businesses can place on their owners and their families! Nic and Waz strongly believe in the opportunity that exists for all tradie business owners to create a flexible, financially secure business for now and for their families’ future. Waz and Nic interview guests on a range of topics such as marketing, finance, human resources, legal issues, mindset, motivation, physical and mental health, industry updates and more! They love a laugh and a good story so tune in for a unique look at how to ‘get off the tools’ and break the cycle of financial hardship and stress to create the trade business you really wanted!

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